Company Policies
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- All returns must be accompanied by a sales receipt.
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- All returns must remain intact, in original condition, and made within 45 days of purchase.
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- All returns will be credited via original payment type. Returns on cash payment over $50.00 dollars will be refunded by check within 2 business days.
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- All check purchases must have a photo Id, phone number, and we do not accept any Personal or Business checks over $5000 (a certified bank check is required).
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- Retail transactions over the amount of $10,000 must be paid via bank check or bank wire. A Credit card cannot be used for these transactions.
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- Custom orders require a “signed” Confirmation form, 100% deposit and are Non Refundable.
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- Non-stocking orders require a 100% deposit and are subject to 25% – 30% restocking fee.
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- All Orders must be paid in full prior to scheduling a delivery.
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- We offer a 10% discount on lumber and 5% on plywood to Veterans, Seniors, and Students. This does not apply to the short bins, decking, Live Edge and specially priced items.
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- All Children must be supervised and accompanied by an adult. This is a working warehouse.