Company Policies

  • All returns must be accompanied by a sales receipt.
  • All returns must remain intact, in original condition, and made within 45 days of purchase.
  • All returns will be credited via original payment type. Returns on cash payment over $50.00 dollars will be refunded by check within 2 business days.
  • All check purchases must have a photo Id, phone number, and we do not accept any Personal or Business checks over $5000 (a certified bank check is required).
  • Retail transactions over the amount of $10,000 must be paid via bank check or bank wire. A Credit card cannot be used for these transactions.
  • Custom orders require a “signed” Confirmation form, 100% deposit and are Non Refundable.
  • Non-stocking orders require a 100% deposit and are subject to 25% – 30% restocking fee.
  • All Orders must be paid in full prior to scheduling a delivery.
  • We offer a 10% discount on lumber and 5% on plywood to Veterans, Seniors, and Students. This does not apply to the short bins, decking, Live Edge and specially priced items.
  • All Children must be supervised and accompanied by an adult. This is a working warehouse.
  • Service Dogs Only.

Shipping Policy

At Highland Hardwoods, we are committed to providing fast
and reliable shipping for all online orders. Please review our shipping policy
below:

Order Processing & Fulfillment

  • All orders are processed and shipped within 3-5 business days (Monday–Friday, excluding holidays).
  • If any material issues arise that may cause delays, the customer will be notified within 3-5 business days and provided with updates on availability or alternative options.

Shipping Methods & Delivery Times

  • We offer a variety of shipping options at checkout to best suit your needs.
  • Estimated delivery times depend on the selected shipping method and your location.
  • Standard shipping typically takes 5-10 business days after processing.

Damaged or Lost Shipments

  • If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and product.
  • If your package is lost in transit, please reach out to the shipping carrier for assistance. If you need further help, contact our customer service team.

International Shipping

  • At this time, we only ship within The United States. International shipping is not available.

If you have any questions about your order, feel free to contact our support team at (603) 679-1230.