Shipping policy
Shipping Policy
At Highland Hardwoods, we are committed to providing fast and reliable shipping for all online orders. Please review our shipping policy below:
Order Processing & Fulfillment
- All orders are processed and shipped within 3-5 business days (Monday–Friday, excluding holidays).
- If any material issues arise that may cause delays, the customer will be notified within 3-5 business days and provided with updates on availability or alternative options.
Shipping Methods & Delivery Times
- We offer a variety of shipping options at checkout to best suit your needs.
- Estimated delivery times depend on the selected shipping method and your location. Standard shipping typically takes 5-10 business days after processing.
Damaged or Lost Shipments
- If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and product.
- If your package is lost in transit, please reach out to the shipping carrier for assistance. If you need further help, contact our customer service team.
International Shipping
- At this time, we only ship within The United States. International shipping is not available.
If you have any questions about your order, feel free to contact our support team at (603) 679-1230.